Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and Ramen Labs LLC, a Wyoming limited liability company ("Company," "we," "us," or "our"), governing your access to and use of the CareerMax web application, including all related services, features, content, and functionality (collectively, the "Service").

By accessing, registering for, or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference. If you do not agree to these Terms, you must not access or use the Service.

2. Description of Service

CareerMax is an AI-powered career optimization platform that provides tools and features to assist users with job searching, including but not limited to:

• AI-powered resume building, analysis, and optimization
• Cover letter generation
• AI mock interview coaching with audio analysis
• Job application pipeline tracking
• Skill development resources, quizzes, and learning materials
• AI-powered professional photo enhancement

The Service utilizes artificial intelligence and machine learning technologies, including third-party AI models, to deliver its features. You acknowledge that AI-generated content may be imperfect, inaccurate, or unsuitable for your specific circumstances.

3. Eligibility

You must be at least 16 years of age (or 18 years of age in jurisdictions where 16 is below the age of digital consent) to use the Service. By using the Service, you represent and warrant that you meet the applicable age requirement and have the legal capacity to enter into these Terms. If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

4. Account Registration and Security

To access certain features of the Service, you must create an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information
• Maintain the security and confidentiality of your login credentials
• Accept responsibility for all activities that occur under your account
• Notify us immediately of any unauthorized use of your account

We reserve the right to suspend or terminate your account if any information provided is inaccurate, misleading, or incomplete, or if we reasonably believe your account has been compromised.

5. User Content

"User Content" means any data, text, documents, resumes, photographs, audio recordings, transcripts, or other materials that you upload, submit, or provide through the Service.

Ownership. You retain all ownership rights in your User Content. By submitting User Content, you grant the Company a limited, worldwide, non-exclusive, royalty-free, sublicensable license to use, process, store, reproduce, and display your User Content solely for the purpose of providing, maintaining, and improving the Service. This license terminates when you delete your User Content or account, except to the extent required for backup, archival, or legal compliance purposes.

Responsibility. You are solely responsible for your User Content and represent and warrant that:

• You own or have the necessary rights and permissions to submit the User Content
• Your User Content does not infringe, misappropriate, or violate any third-party rights
• Your User Content does not contain unlawful, defamatory, obscene, or harmful material
• Your User Content is truthful and does not contain knowingly false information

6. AI-Generated Content

The Service uses artificial intelligence to generate content including, but not limited to, resume suggestions, cover letters, interview questions, feedback, skill assessments, learning resources, and enhanced photographs ("AI-Generated Content").

No Guarantee of Accuracy. AI-Generated Content is provided "as is" for informational and assistive purposes only. The Company makes no representations or warranties regarding the accuracy, completeness, reliability, suitability, or quality of any AI-Generated Content. AI models may produce errors, hallucinations, or content that is inappropriate for your specific situation.

No Professional Advice. AI-Generated Content does not constitute professional career counseling, legal, financial, or employment advice. You should independently verify all AI-Generated Content and exercise your own judgment before relying on it for any employment, career, or professional decisions.

No Employment Guarantee. The Company does not guarantee that use of the Service will result in job interviews, employment offers, or any particular career outcome.

License. Subject to these Terms, you are granted a perpetual, worldwide, non-exclusive, royalty-free license to use AI-Generated Content for personal and professional purposes, including incorporating it into job applications, resumes, and related materials.

7. Credits, Subscriptions, and Payments

Credit System. The Service operates on a credit-based system. Certain features and actions require a specified number of credits. Credits are non-transferable, have no monetary or cash value, and cannot be exchanged, sold, or refunded. Unused credits do not carry over between billing cycles. At the start of each new billing cycle, your credit balance is reset to the allocation specified by your subscription tier, regardless of any remaining balance. Credits are a limited license to access Service features and do not constitute stored value, currency, or property.

Free Tier. Upon account creation, the Company provides a one-time allocation of free credits. Free-tier credits are non-replenishing and expire thirty (30) days after account creation, at which point any remaining free credits are forfeited permanently. Free-tier credits are not renewed, reset, or replenished under any circumstances. To continue using credit-consuming features after free credits are exhausted or expired, you must upgrade to a paid subscription. The Company reserves the right to modify, reduce, or eliminate the free-tier allocation at any time without prior notice.

Paid Subscriptions. The Service offers paid subscription tiers (currently designated as "Premium" and "Pro") that provide a monthly allocation of credits and may include access to enhanced features. Subscriptions are offered on a recurring basis (monthly or multi-month intervals) and auto-renew at the end of each billing cycle unless canceled prior to the renewal date. By subscribing, you expressly authorize recurring charges at the then-current rate for your selected plan until you cancel. Upgrading to a higher-tier plan takes effect immediately, and your credit balance is reset to the new tier's allocation. Downgrading to a lower-tier plan takes effect at the end of the current billing period; your existing tier and credits remain active until that time.

Merchant of Record. All payments for the Service are processed by Polar.sh ("Polar"), which serves as our merchant of record. Polar is the entity that processes your payment, appears on your bank or credit card statement, handles billing disputes, and is responsible for payment-related compliance obligations including sales tax, VAT, and other transaction taxes. By purchasing a subscription, you agree to Polar's terms of service and authorize Polar to charge your selected payment method on a recurring basis. You are responsible for maintaining valid and current payment information with Polar. The Company does not directly process, store, or have access to your payment card details or banking information.

Cancellation. You may cancel your subscription at any time through the subscription management portal provided by Polar or through the Service's settings. Upon cancellation, your subscription remains active through the end of the current paid billing period. After the billing period ends, your account will revert to the free tier with zero credits (free-tier credits are not re-issued upon cancellation of a paid subscription). No partial or prorated refunds are provided for unused portions of a billing cycle.

Refunds. All purchases are final and non-refundable, except as required by applicable law or as determined by Polar in accordance with its refund policies. Because Polar serves as the merchant of record, any refund requests, billing disputes, or chargebacks are subject to Polar's dispute resolution procedures. If you believe you have been charged in error, you should contact Polar directly or contact us at hey@ramensoftwarelabs.com within thirty (30) days of the charge. Filing a fraudulent chargeback or dispute may result in immediate termination of your account.

Price Changes. We reserve the right to change subscription pricing at any time. For existing subscribers, price changes will take effect at the beginning of the next billing cycle following reasonable notice of the change. Continued use of a paid subscription after a price change takes effect constitutes acceptance of the new pricing. If you do not agree to a price change, you must cancel your subscription before the new pricing takes effect.

8. Prohibited Conduct

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable law or regulation
• Submit false, misleading, or fraudulent information, including fabricated resumes or credentials
• Use AI-Generated Content to misrepresent your qualifications, experience, or identity
• Attempt to reverse engineer, decompile, disassemble, or otherwise derive the source code of the Service
• Circumvent, disable, or interfere with security features or credit limitations
• Use automated systems, bots, or scripts to access or interact with the Service
• Resell, sublicense, or commercially exploit the Service or its features without authorization
• Upload malicious code, viruses, or other harmful content
• Harass, abuse, or harm other users or Company personnel
• Impersonate any person or entity
• Use the Service to generate content that promotes discrimination, violence, or illegal activity
• Interfere with or disrupt the Service, servers, or networks connected to the Service
• Use the Service, its outputs, or any AI-Generated Content to train, fine-tune, distill, or otherwise improve any machine learning model, artificial intelligence system, or competing product or service
• Systematically scrape, extract, harvest, or collect data, content, or outputs from the Service, whether manually or through automated means, for any purpose not expressly authorized by these Terms
• Create derivative works or competing services based on the Service's features, functionality, user interface, or AI-Generated Content

9. Intellectual Property

The Service, including all content, features, functionality, software, designs, text, graphics, logos, and trademarks, is owned by or licensed to the Company and is protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property laws.

These Terms do not grant you any right, title, or interest in the Service or its content except for the limited usage rights expressly set forth herein. All rights not expressly granted are reserved by the Company.

10. Account Termination

By You. You may delete your account at any time through the Service. Account deletion is permanent and irreversible, resulting in the deletion of your profile, User Content, and all remaining credits. If you have an active paid subscription at the time of account deletion, the Company will make commercially reasonable efforts to automatically cancel your subscription with Polar. However, you acknowledge that technical failures may occur and agree to verify cancellation independently. The Company is not liable for any charges incurred after account deletion if the automated cancellation fails. You are encouraged to cancel your subscription through the subscription management portal before deleting your account. No refunds or prorated credits will be issued for unused portions of a billing cycle upon account deletion.

By Us (For Cause). We may suspend or terminate your account and access to the Service immediately, without prior notice or liability, if you breach these Terms, engage in suspected fraud, abuse the Service, or violate any applicable law. Upon termination for cause, your right to use the Service ceases immediately and no refund will be issued.

By Us (Without Cause). We may terminate your account for any other reason by providing at least thirty (30) days' prior written notice to the email address associated with your account. If you have an active paid subscription at the time of such termination, we will instruct our merchant of record (Polar) to issue a prorated refund for the unused portion of your current billing period. The Company shall have no further liability to you beyond this prorated refund.

Survival. Sections relating to intellectual property, limitation of liability, indemnification, dispute resolution, and any other provisions that by their nature should survive, will survive termination.

11. Third-Party Services

The Service integrates with and relies on third-party services, including but not limited to authentication providers (Clerk), cloud infrastructure and database providers (Convex), AI model providers (Google), analytics platforms (PostHog), and our payment processor and merchant of record (Polar.sh). Your use of the Service is subject to the terms, conditions, and privacy policies of these third-party providers.

In particular, by purchasing a subscription, you agree to be bound by Polar.sh's terms of service and privacy policy as they relate to payment processing, billing, tax collection, and dispute resolution. Polar.sh, as the merchant of record, independently determines and handles applicable sales taxes, VAT, and other transaction-related obligations.

The Company is not responsible for the availability, accuracy, or practices of any third-party services, and your interactions with such services are at your own risk. The Company shall not be liable for any losses, damages, or disputes arising from the acts, omissions, or policies of any third-party service provider.

12. Copyright Infringement and DMCA

The Company respects the intellectual property rights of others and expects users of the Service to do the same. In accordance with the Digital Millennium Copyright Act of 1998 ("DMCA"), we will respond to claims of copyright infringement committed through the Service.

DMCA Takedown Notices. If you believe that content available on or through the Service infringes your copyright, you may submit a written notification to our designated copyright agent containing: (a) a physical or electronic signature of the copyright owner or a person authorized to act on their behalf; (b) identification of the copyrighted work claimed to have been infringed; (c) identification of the material that is claimed to be infringing and information reasonably sufficient to permit us to locate the material; (d) your contact information, including address, telephone number, and email address; (e) a statement that you have a good faith belief that use of the material is not authorized by the copyright owner, its agent, or the law; and (f) a statement that the information in the notification is accurate, and, under penalty of perjury, that you are authorized to act on behalf of the copyright owner.

Counter-Notices. If you believe that material you posted on the Service was removed or access to it was disabled by mistake or misidentification, you may file a counter-notification with us containing: (a) your physical or electronic signature; (b) identification of the material that was removed and the location where it appeared before removal; (c) a statement under penalty of perjury that you have a good faith belief that the material was removed or disabled as a result of mistake or misidentification; and (d) your name, address, and telephone number, and a statement that you consent to the jurisdiction of the federal court in Cheyenne, Wyoming and will accept service of process from the person who provided the original notification.

Designated Agent. DMCA notices and counter-notices should be sent to: hey@ramensoftwarelabs.com with the subject line "DMCA Notice."

Repeat Infringers. It is our policy, in appropriate circumstances, to disable or terminate the accounts of users who are repeat infringers.

13. Disclaimer of Warranties

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

THE COMPANY DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. THE COMPANY DOES NOT WARRANT THE ACCURACY, RELIABILITY, OR COMPLETENESS OF ANY CONTENT PROVIDED THROUGH THE SERVICE, INCLUDING AI-GENERATED CONTENT.

Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you. In such cases, the exclusions will apply to the fullest extent permitted by applicable law.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE COMPANY, ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, AFFILIATES, SUCCESSORS, OR ASSIGNS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE SERVICE, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE), EVEN IF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

THE COMPANY'S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU HAVE PAID TO THE COMPANY IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100.00).

Some jurisdictions do not allow the limitation or exclusion of liability for certain damages, so some of the above limitations may not apply to you. In such cases, the liability will be limited to the fullest extent permitted by applicable law.

15. Indemnification

You agree to defend, indemnify, and hold harmless the Company, its directors, officers, employees, agents, affiliates, successors, and assigns from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from or related to: (a) your access to or use of the Service; (b) your violation of these Terms; (c) your violation of any third-party right, including any intellectual property, privacy, or proprietary right; (d) your User Content; or (e) any claim that your User Content caused damage to a third party.

16. Dispute Resolution and Binding Arbitration

Informal Resolution. Before initiating any formal dispute resolution, you agree to first contact us at hey@ramensoftwarelabs.com and attempt to resolve the dispute informally for at least thirty (30) days.

Binding Arbitration. If informal resolution is unsuccessful, any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved exclusively through final and binding arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules, except that you may bring claims in small claims court if your claims qualify. The Federal Arbitration Act governs the interpretation and enforcement of this arbitration provision.

Class Action Waiver. YOU AND THE COMPANY AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of class or representative proceeding.

Jury Trial Waiver. YOU HEREBY WAIVE YOUR RIGHT TO A JURY TRIAL FOR ANY DISPUTE ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE.

Exceptions. Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement or misappropriation of intellectual property rights.

17. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the State of Wyoming, United States, without regard to its conflict of law provisions. To the extent that litigation is permitted under these Terms, you consent to the exclusive jurisdiction of the state and federal courts located in Cheyenne, Wyoming.

18. International Users

The Service is operated from the United States. If you access the Service from outside the United States, you do so at your own risk and are responsible for compliance with local laws. By using the Service, you consent to the transfer, processing, and storage of your data in the United States, where data protection laws may differ from those in your jurisdiction.

For users in the European Economic Area (EEA), United Kingdom, or other jurisdictions with applicable data protection laws, please refer to our Privacy Policy for information on your rights and the legal bases for processing your data.

19. Electronic Communications Consent

By creating an account or using the Service, you consent to receive electronic communications from the Company, including but not limited to: service-related announcements, account notifications, security alerts, policy updates, subscription and billing confirmations, and other administrative messages. These communications may be sent via email to the address associated with your account or displayed as in-app notifications.

You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing, including but not limited to the requirements of the Electronic Signatures in Global and National Commerce Act (E-SIGN Act), 15 U.S.C. § 7001 et seq., and any applicable state laws regarding electronic transactions.

You may withdraw your consent to receive electronic communications by deleting your account, but doing so will result in termination of your access to the Service, as electronic communication is necessary for us to provide the Service.

20. Modifications to Terms

We reserve the right to modify these Terms at any time. If we make material changes, we will notify you by updating the "Last Updated" date at the top of these Terms and, where appropriate, providing additional notice (such as an in-app notification or email). Your continued use of the Service after the effective date of any modifications constitutes your acceptance of the updated Terms.

21. Modifications to Service

We reserve the right to modify, suspend, or discontinue any part of the Service at any time, with or without notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of the Service. Credit allocations, pricing tiers, and feature availability are subject to change.

22. General Provisions

Entire Agreement. These Terms, together with the Privacy Policy and any other legal notices published on the Service, constitute the entire agreement between you and the Company regarding the Service.

Severability. If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

Waiver. The failure of the Company to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

Assignment. You may not assign or transfer these Terms or your rights hereunder without the Company's prior written consent. The Company may assign these Terms without restriction.

Force Majeure. The Company shall not be liable for any failure or delay in performance resulting from causes beyond its reasonable control, including but not limited to natural disasters, pandemics, war, terrorism, labor disputes, government actions, internet or infrastructure failures, or third-party service outages.

Notices. All notices from the Company will be sent to the email address associated with your account or posted on the Service. Notices to the Company should be sent to hey@ramensoftwarelabs.com.