Operations professional transitioning into data analyst roles after 5 years improving reporting, workflow quality, and cross-functional decision support. Brings SQL, dashboarding, stakeholder intake, and process-improvement experience grounded in real operating problems.

Operations KPI Dashboard

Built SQL-backed dashboard tracking weekly volume, SLA misses, and root causes across 12 service queues; surfaced staffing mismatch that reduced backlog by 19%.

Customer Churn Analysis

Cleaned CRM export and segmented churn by onboarding completion, account size, and support volume, identifying a 13-point retention gap tied to delayed setup.

Requirements Intake Template

Created stakeholder intake checklist translating vague reporting requests into metrics, filters, source tables, and decision owners.

Regional Services Company

Created weekly operating report used by 8 managers to monitor backlog, turnaround time, and service quality across 4 teams.

Mapped intake workflow and documented recurring error patterns, helping leadership prioritize automation that saved 9 staff hours per week.

Partnered with customer support and finance to reconcile account records, improving billing and service status accuracy before monthly close.

Data Analytics Certificate | Continuing Education Provider | 2026

GPA: 3.74/4.00 | Relevant coursework: statistics, operations, marketing analytics, accounting

Market Expansion Analysis

Analyzed demographic, competitor, and pricing data for 12 potential markets and recommended 3 priority regions based on demand, margin, and launch feasibility.

Operations Dashboard Prototype

Built spreadsheet dashboard tracking volume, cycle time, and error categories for a simulated service team, identifying bottlenecks and proposed staffing changes.

Local Services Company

Updated customer records and service status reports for 1,200 accounts, improving manager visibility into overdue follow-ups.

Documented recurring intake errors and recommended form changes that reduced missing information in the pilot queue.

Campus Organization

Managed $18K annual budget, vendor payments, reimbursement tracking, and monthly reports for executive board review.

Negotiated vendor quote comparison for annual conference, reducing event cost by 11% while preserving attendance capacity.

Excel for Business Analytics | Continuing Education Provider | 2026

GPA: 3.78/4.00 | Coursework: statistics, accounting, data analysis, business communication

Retail Pricing Project

Compared pricing, margin, and competitor positioning across 30 SKUs and presented recommendation deck for a simulated category manager.

Campus Survey Analysis

Collected and cleaned 420 survey responses, summarized satisfaction drivers, and visualized trends for student leadership review.

Campus Department

Respond to student and faculty requests, schedule appointments, maintain records, and prepare weekly updates for department staff.

Improved shared tracker format so status, owner, and next step were visible without follow-up messages.

Trained 3 new student assistants on front-desk procedures, calendar updates, and documentation expectations.

Business Association

Coordinated speaker logistics, promotion, and registration for 6 career events averaging 75 attendees.