Data analyst with 4 years turning messy operational and customer data into SQL models, dashboards, and recurring decision reports. Strong in stakeholder intake, metric definitions, and clear recommendations for non-technical teams.

Operations Technology Company

Rebuilt weekly revenue dashboard from manual spreadsheets into governed SQL tables and Tableau views, cutting reporting time from 6 hours to 45 minutes.

Defined activation, retention, and support-response KPIs with product and customer teams, resolving metric conflicts that had produced three competing executive reports.

Identified workflow bottleneck affecting 18% of enterprise onboarding tasks and recommended routing changes that reduced median completion time by 2.4 days.

Regional Services Company

Analyzed staffing, volume, and SLA data across 12 locations to create weekly coverage forecast used by field managers.

Audited 220,000 transaction records for duplicate and missing values, improving billing accuracy before month-end close.

Customer Retention Cohort Analysis

Built SQL cohort model and dashboard showing retention by acquisition channel, plan type, and onboarding completion; surfaced a 9-point gap tied to setup delays.

Data Quality Rules Library

Defined validation checks for duplicate accounts, missing owner fields, and stale lifecycle stages, reducing recurring manual cleanup before monthly reporting.

Continuing coursework: intermediate SQL, dashboard design, and statistics for business decisions

Certified teacher with 4 years supporting middle school English language arts instruction, differentiated lesson planning, classroom management, assessment analysis, and family communication. Committed to clear routines, student growth, and inclusive classroom practices.

State Teaching Certification, English Language Arts 6-8 | Active

Public Middle School

Teach 120 students across 5 sections of grade 7 ELA, designing standards-aligned units with reading, writing, discussion, and formative assessment checkpoints.

Increased benchmark writing proficiency by 14 points by implementing rubric-based feedback, revision cycles, and small-group conferences.

Collaborate with special education and multilingual learner teams to adapt lessons, support IEP/504 accommodations, and monitor student progress.

Built family communication cadence through weekly updates and targeted outreach, improving assignment completion for students needing additional support.

Public Elementary School

Planned and delivered small-group literacy lessons for 18 students, using exit tickets and running records to adjust instruction.

Co-taught intervention block for readers below benchmark, documenting fluency progress and next-step supports for mentor teacher review.

Operations professional transitioning into data analyst roles after 5 years improving reporting, workflow quality, and cross-functional decision support. Brings SQL, dashboarding, stakeholder intake, and process-improvement experience grounded in real operating problems.

Operations KPI Dashboard

Built SQL-backed dashboard tracking weekly volume, SLA misses, and root causes across 12 service queues; surfaced staffing mismatch that reduced backlog by 19%.

Customer Churn Analysis

Cleaned CRM export and segmented churn by onboarding completion, account size, and support volume, identifying a 13-point retention gap tied to delayed setup.

Requirements Intake Template

Created stakeholder intake checklist translating vague reporting requests into metrics, filters, source tables, and decision owners.

Regional Services Company

Created weekly operating report used by 8 managers to monitor backlog, turnaround time, and service quality across 4 teams.

Mapped intake workflow and documented recurring error patterns, helping leadership prioritize automation that saved 9 staff hours per week.

Partnered with customer support and finance to reconcile account records, improving billing and service status accuracy before monthly close.

Data Analytics Certificate | Continuing Education Provider | 2026