Senior software engineer with 8 years building B2B SaaS platforms across React, TypeScript, Node.js, PostgreSQL, and AWS. Known for owning high-traffic systems, reducing reliability risk, and mentoring engineers through architecture and delivery decisions.

B2B SaaS Company

Led redesign of a permissions service used by 1.8M monthly users, reducing p95 authorization latency from 220ms to 74ms while preserving backwards-compatible API contracts.

Migrated billing workflows from synchronous jobs to event-driven processing, cutting failed invoice retries by 38% and giving support teams real-time status visibility.

Created frontend performance budget and component profiling workflow that reduced dashboard load time by 31% across the top 12 customer accounts.

Mentored 5 engineers through design reviews, rollout plans, and incident retrospectives, improving release quality without adding approval bottlenecks.

Workflow Software Company

Built customer-facing automation builder in React and Node.js, expanding self-serve workflow creation to 14,000 active accounts.

Reworked PostgreSQL indexing and query patterns for activity feeds, reducing database CPU by 24% during peak traffic.

Internal Observability Toolkit

Built a typed tracing wrapper and dashboard templates adopted by 7 product squads for rollout monitoring and incident triage.

Migration Readiness Playbook

Wrote checklist for schema changes, feature flags, backfills, alerting, and rollback steps now used before high-risk platform migrations.

Senior product manager with 7 years across B2B SaaS onboarding, workflow automation, and pricing. Led cross-functional teams from discovery through launch, improving activation, retention, and expansion revenue across enterprise accounts.

B2B SaaS Company

Led onboarding product area for 34,000 accounts, increasing week-4 activation from 48% to 63% through guided setup, lifecycle triggers, and clearer success milestones.

Prioritized workflow automation roadmap by combining support ticket themes, revenue exposure, and engineering complexity, retiring 6 low-value requests and accelerating 3 enterprise blockers.

Launched usage-based packaging pilot with finance, sales, and engineering, producing 14% higher expansion pipeline in the first two quarters.

Built monthly product review with adoption, retention, and quality metrics, replacing opinion-led roadmap debates with a shared decision framework.

Workflow Software Company

Shipped admin analytics dashboard used by 2,300 customers to identify underused workflows, contributing to a 9-point lift in renewal health scores.

Conducted 52 customer interviews and converted workflow pain points into a roadmap that reduced setup time by 28%.

Activation Experiment System

Defined experiment intake, guardrail metrics, and launch-readiness reviews for activation tests, helping product squads stop underpowered tests earlier.

Pricing Migration Plan

Created customer segmentation, grandfathering rules, and sales enablement notes for a packaging change affecting 1,100 renewing accounts.

Data analyst with 4 years turning messy operational and customer data into SQL models, dashboards, and recurring decision reports. Strong in stakeholder intake, metric definitions, and clear recommendations for non-technical teams.

Operations Technology Company

Rebuilt weekly revenue dashboard from manual spreadsheets into governed SQL tables and Tableau views, cutting reporting time from 6 hours to 45 minutes.

Defined activation, retention, and support-response KPIs with product and customer teams, resolving metric conflicts that had produced three competing executive reports.

Identified workflow bottleneck affecting 18% of enterprise onboarding tasks and recommended routing changes that reduced median completion time by 2.4 days.

Regional Services Company

Analyzed staffing, volume, and SLA data across 12 locations to create weekly coverage forecast used by field managers.

Audited 220,000 transaction records for duplicate and missing values, improving billing accuracy before month-end close.

Customer Retention Cohort Analysis

Built SQL cohort model and dashboard showing retention by acquisition channel, plan type, and onboarding completion; surfaced a 9-point gap tied to setup delays.

Data Quality Rules Library

Defined validation checks for duplicate accounts, missing owner fields, and stale lifecycle stages, reducing recurring manual cleanup before monthly reporting.

Continuing coursework: intermediate SQL, dashboard design, and statistics for business decisions