Support
How can we help?
Find answers about resumes, interviews, job search, and your CareerMax account. Need a hand? Email our support team.
Email support
Tell us what you need help with. For a technical issue, include your device or browser and the steps that led to it.
support@careermax.aiFrequently asked questions
Getting started, using CareerMax, and managing your account.
How do I get started with CareerMax?
Create an account, add your career profile, and upload your resume or build one in the editor. Then explore jobs, prepare application materials, or practice interviews. You can start with a free account and choose a paid plan when you need more tools.
What resume formats can I use?
Upload your resume as a PDF or create one with the resume editor. Check the imported details before using your resume for analysis or tailoring, especially dates, job titles, and contact information.
How does CareerMax help improve my resume for an ATS?
Resume analysis reviews structure, formatting, keywords, and relevance to your target role. Use the feedback to make your experience clearer and easier to scan. An ATS score is guidance, not a guarantee of passing an employer's screening or getting an interview.
Can I tailor a resume and cover letter to a specific job?
Yes. Use the job description to tailor your resume and draft a cover letter around your relevant experience. Review the result before sending it, and make sure every claim accurately reflects your background.
How can I prepare for interviews with CareerMax?
Use voice mock interviews to practice answering questions and receive feedback on your responses. Interview drills help you focus on specific questions, while Storybank keeps your real career examples organized for behavioral interviews.
How do I find jobs and track my applications?
Search company career-site openings and refine the results by role, location, and other preferences. Save roles you want to revisit and update your application pipeline as you apply, interview, and receive decisions. Saving a job does not submit an application.
How do CareerMax credits work?
Credits pay for supported AI features and other credit-based actions. Costs vary by action, and your plan determines your subscription allowance. Check your current balance and the displayed cost before starting; available plans and allowances are shown in pricing.
What if my purchase or subscription is missing?
For an App Store purchase, open Settings in the CareerMax app and choose Restore purchases. Use the Apple Account you purchased with and sign in to your CareerMax account. If access is still missing, email support with your receipt identifier and account email.
What should I do if something isn't working?
Check your internet connection and that you are using the latest app version, then reopen CareerMax. If the issue continues, email support@careermax.ai with what you expected, what happened, and your device or browser version. Never send passwords, verification codes, or full payment card details.
How do I delete my account or manage my subscription?
In the iOS app, open Settings and choose Delete account to start permanent account deletion. Deleting your account does not cancel an App Store subscription or automatically refund a purchase. Manage App Store subscriptions through Apple; Apple also decides App Store refund requests. For web purchases or billing questions, contact support. Refund eligibility is subject to the applicable policy, provider terms, and consumer law.
Privacy and terms
Learn how CareerMax handles your information, subscriptions, and refunds.