Troubleshooting
Fixes for common problems with CareerMax in Claude, from a connector that won't add or sign in to a brief with no new jobs, a missing job picker or an application that's stuck.
New to CareerMax? Add it to Claude, then follow the setup guide.
Add to ClaudeConnecting
Claude says the link came from outside Claude
That's expected. Claude shows this notice for any link that opens its connector form from another website. Check that the URL is mcp.careermax.ai and tap Continue.
I can't add another connector
Free Claude plans allow one custom connector. Remove the other one under Connectors in Claude's settings, or upgrade your Claude plan.
I'm on a Claude Team or Enterprise plan
An owner adds custom connectors for the organization. Ask yours to add CareerMax with this URL, then connect it from your own settings:
https://mcp.careermax.ai/mcpSign-in doesn't open or doesn't finish
Allow pop-ups for claude.ai, then open Connectors in Claude's settings and connect CareerMax again. If you see an error page from CareerMax, try once more in a fresh browser tab.
CareerMax isn't in Claude on my phone
Add the connector on claude.ai or in the Claude desktop app first. It then shows up in Claude on mobile.
Using CareerMax
Claude answers without using CareerMax
Check that CareerMax is turned on in the chat's tools menu. Then ask again and mention CareerMax by name, for example “Run my CareerMax job search brief”.
Claude asks me to accept the terms
Your CareerMax account needs you to accept the terms once. Open careermax.ai, accept them, then tell Claude "done".
My brief has no new jobs
- CareerMax looks for new jobs once a day, so a second run the same day shows the same jobs.
- A free CareerMax account gets one first set of matches. New jobs every day come with a paid CareerMax plan.
- Your preferences may be narrow. Ask Claude to widen them, for example to add nearby cities or remote roles.
- Right after setup, the first search takes about a minute. Ask again shortly.
The job picker doesn't appear
Some Claude apps can't show it. Claude lists the jobs as a numbered list instead. Reply with the numbers you want to apply to.
I can't schedule my brief
Scheduled tasks need a paid Claude plan. On a free plan, start a chat each morning and say “Run my CareerMax job search brief”.
Applications
An application needs action
CareerMax stops when a form has a CAPTCHA, a sign-in wall or something it can't fill safely. Claude gives you a link to continue on the employer's site.
An application says it wasn't confirmed
CareerMax couldn't confirm the employer received it. It never retries on its own, so you don't apply twice. Check your applicant email for a confirmation, or check the employer's site.
I don't have enough credits
Claude shows links to upgrade your plan or buy credits. See Credits.
Still stuck?
Contact CareerMax support and tell us what you asked Claude and what happened.
Privacy and security
How the CareerMax connector signs you in, what Claude can do with it, and what never happens without you. Applications aren't submitted and messages aren't sent without your approval.
FAQ
Short answers about using CareerMax in Claude, covering Claude plans, cost, which jobs it finds, what happens without your approval, mobile, and other assistants.